Professional Profile

Principal-level AI and software engineering leader with 20+ years of experience designing, building, and operating production software and cloud platforms. Hands-on technical leader with enterprise healthcare AI experience spanning model inference, document/data pipelines, distributed systems, Kubernetes, cloud infrastructure, performance optimization, security, and production operations. Proven record of defining technical approaches, establishing reusable engineering patterns, leading cross-functional initiatives, mentoring engineers, and delivering through ambiguity. Known for turning difficult technical problems into scalable, production-ready solutions while remaining deeply engaged in architecture and implementation.

Core Expertise
AI / ML Engineering

• LLM enabled systems • RAG • Model inference • AI pipelines • Model optimization • Document / data ingestion

Cloud & Platform

• Kubernetes • KEDA • Docker • AWS • GCP • Azure • Cloud architecture • CI/CD

Distributed Systems

• Event-driven architecture • Kafka • Pub/Sub • APIs • Async processing • Microservices

Reliability & AI Ops

• Performance/load testing • SLA readiness • Observability • Cost optimization • Production support • Security

Technical Leadership

• Architecture & design • Technical standards/patterns • Cross-team influence • Mentoring • Vendor/contractor leadership • Agile/Scrum

Languages / Tools

• Python • JavaScript • C# / .NET • SQL / NoSQL • Bash / PowerShell • Terraform • Linux


Work Experience
  1. Cognitive / Machine Learning Lead, AI Engineering

    Humana | Remote, FL | 2022-Present

    • Led technical direction for enterprise AI engineering initiatives, designing and delivering production systems that support healthcare workflows, model inference, document intake, and decision-support capabilities.
    • Designed and led development of reusable AI pipeline capabilities, including real-time and asynchronous inference, scalable Kubernetes processing patterns, secure ingestion, and model optimization workflows.
    • Led the Decision Support squad and provided architecture, design, implementation, mentoring, and technical direction across engineers and contractors; reduced friction and strengthened collaboration with Data Science through recurring technical alignment.
    • Designed and delivered APIs for outpatient/inpatient authorization and document intake, real-time inference, and async processing; served as a technical liaison between AI Engineering, Data Science, Cloud, DevOps, and business partners.
    • Load-tested models, client code, and Kubernetes GPU-node scaling to improve inference performance and reduce the cost of Triton-hosted model inference.
    • Developed reusable KEDA ScaledJobs patterns for trigger-based Kubernetes processing and Azure Storage Container ingestion, enabling document/JSON ingestion for multiple CenterWell initiatives.
    • Led or contributed to cloud/platform architecture and modernization, including infrastructure upgrades, migration planning, OCR onboarding, Kubernetes upgrades, container registry migration, and Kafka adoption.
    • Drove production reliability and operational excellence through incident response, SLA/load testing, model updates, performance improvements, security/secret-leak mitigation, and infrastructure planning.
    • Established engineering practices beyond individual projects, including a Technical Requirements Template, recurring Code Quality discussions, Test Driven Development education, and reusable DevOps patterns.
    • Onboarded and mentored engineers and Deloitte contractors; repeatedly selected to lead ambiguous or high-priority initiatives and transition projects from pilot through production.
  2. Senior Software Developer, Backend

    Recharge Payments | Remote | 2021-2022

    Responsible for provisioning, maintaining and developing Google Cloud Function microservices that process millions of messages an hour using HTTP and PubSub triggered events.

    • Maintained and became subject matter expert on microservices that synced discounts between Recharge and Shopify.
    • Developed pattern to secure HTTP driven GCP Cloud Functions.
    • Developed email notification microservices capable of sending event driven templated emails.
    • Configured Open Telemetry Collector to receive SignalFX formatted metrics and export them to the SignalFX ingress.
    • Contributed to Open Telemetry Collector open source ecosystem.
    • Interviewed and mentored interns during the summer of 2022.
    • Led project to request shipping rates using Shopify's subscription contract GraphQL API's.
  3. Senior Software Developer

    Tresta, Inc | Tallahassee, FL | 2014 - 2021

    Senior Full Stack Software Developer on the PATLive product team.

    • Migrated on-premises based ACD platform to cloud and provisioned SIP trunking to enable a 200 agent contact center to go remote and grow to 1600 agents during the Covid-19 pandemic.
    • Assisted with migration of on-premises VMWare servers to VMWare cloud on AWS.
    • Developed Kubernetes based telephony platform prototype.
    • Developed OpenSIPS and FreeSWITCH based VOIP platform integrating with Genesys Cloud to deliver interactions to agents.
    • Developed customer facing web and mobile applications allowing users to view leads, analytics, voice and call recordings.
    • Developed agent facing web application which prompts agents to answer interactions, take leads for customers and control calls.
    • Developed web socket enabled SMS messaging web client.
    • Developed Windows and Linux application deployment scripts.
  4. Manager, Software Development

    PATLive | Tallahassee, FL | 2011 - 2014

    As manager of our Software Development department, I oversaw resource management, evaluation, and technical recruiting. Our department grew from a team of six to three teams each with 10 developers. I continued to perform software development and support duties during this period of growth.

    • Developed Call Tracking Application. Features included toll-free and local telephone numbers, call recording, call analytics, dynamic number replacement and click2call.
    • Managed FDOT Sunpass IVR project.
    • Developed a cloud-based contact center for DCF with on-premises and remote agents throughout the state of Florida.
    • Received Scrum Alliance Product Owner certification.
  5. Software Developer

    PATLive | Tallahassee, FL | 1999 - 2011

    Hired as a part-time web developer while taking undergraduate course work, I was tasked with developing a web based unified messaging platform to help customers manage an existing telephone-based communications service. Upon graduation in 2002, I was promoted to full-time Software Developer and promoted to a Senior Software Developer role in 2005.

    • Developed Unified Messaging web application.
    • Developed FEMA Map Assistance contact center application in partnership with IBM.
    • Maintained company CRM, ticketing and contact center applications.